There is a huge misconception in our industry, which is that success is tied to technical skills. In other words, the more technically developed our students are the more success he/she will have in the salon/spa. In fact, according to research conducted by Harvard University, only 15% of job success comes from technical skills or hard skills and 85% comes from having well-developed soft and people skills.
Since soft skills are so important to the success of our students, we must take time to reflect on what is considered a soft skill. Soft Skills consist of those skills that are not technical. They are the skills that involve communication, teamwork, collaboration, conflict resolution, time management, business etiquette, customer service, and visual integrity, just to name a few.
As educators, we must look for opportunities to bring soft skill training into the classroom and student salon. After all, students can master technical skills on mannequins, however, they can only practice and develop their soft skills while working with people.
Here are just a few ways to integrate soft skills training:
By focusing more of our attention on the 85% of the business, students will be more well-rounded and will possess the skills he/she will need to become successful.